Frequently Asked Questions
Find answers to the most common questions about our smart home and IoT products.
Smart home IoT devices connect to your Wi-Fi network, allowing you to remotely control lights, fans, switches, plugs, and appliances through your smartphone or voice assistants.
No. Most VIXIoT Wi-Fi products connect directly to your 2.4GHz Wi-Fi network without requiring an additional hub.
Yes. Once connected to the internet, you can control your devices from anywhere using the compatible mobile application.
Yes. Our compatible smart products support both Amazon Alexa and Google Assistant for voice control.
Our products support 2.4GHz IEEE 802.11 b/g/n Wi-Fi networks for easy setup and reliable connectivity.
Yes. Device access can be securely shared with multiple family members through the mobile app.
Yes. Create schedules, countdown timers, and automation routines to turn appliances ON or OFF automatically.
Yes. Our products are built with high-quality components and multiple safety features to ensure reliable operation.
Yes. Warranty coverage varies by product. Please check the product page or contact customer support for warranty information.
You can reach our support team through our Contact page, email, or phone. We’re happy to assist with installation, troubleshooting, and warranty requests.